Privacy notice

Last updated: [DATE]

Draft for legal review. Remove this box once your solicitor has approved the notice.

Who we are

MoveMate Limited ("MoveMate", "we") is a company registered in Ireland, company number [CRO NUMBER], with its registered address at [REGISTERED ADDRESS]. We are the controller of the personal data described here. Contact us at [email protected] or on WhatsApp at +353 87 499 8454.

What we collect

• Details you give us in an enquiry: name, email, WhatsApp number, whether you are a student or family member, where you are now, your college, dates and what you need help with.
• Details about a property you ask us to view, such as the listing link and address.
• Messages you send us by WhatsApp or email.
• Whether you have agreed to receive offers and updates.

Why we use it and our legal basis

• To reply to your enquiry and provide services you ask for — necessary to take steps at your request before entering a contract, and to perform the contract.
• To send offers and updates — only if you tick the optional box. You can withdraw consent at any time by replying STOP or emailing us.
• To keep records required by law, such as invoices — legal obligation.

Who we share it with

• Our form service, which delivers website enquiries to our email inbox: [FORM PROVIDER NAME AND LOCATION].
• Our email provider and WhatsApp (Meta), when you contact us through them.
• A service partner (for example, a licensed transport partner) only when you ask us to arrange that service, and only the details they need.

We do not sell your data. Where a provider processes data outside the European Economic Area, we rely on appropriate safeguards such as the EU Standard Contractual Clauses.

How long we keep it

Enquiries that do not lead to a service are deleted after [12 months]. Customer records are kept for as long as needed to provide the service and to meet tax and legal requirements.

Your rights

You can ask to access, correct or delete your data, object to or restrict its use, receive a copy, and withdraw consent. Email [email protected]. You can also complain to the Data Protection Commission at dataprotection.ie.

Customers in India

If you contact us from India, we handle your data under this notice, and you can use the same contact details above to exercise your rights or raise a grievance.